Competency Building for Non-Executives

Types of Training for DMRC Non-Executives:

A. Initial Training

New candidates who are selected through a recruitment process are given initial training. This training familiarizes them with the organizational mission, vision, knowledge of rules and regulations, job acumen so as to prepare them for their job. The trainees are imparted theoretical training followed by On Job Training/ Attachment for a specific duration.
The programs are for:

Station Controller/Train Operator The Station Controller is responsible for station management, timely opening of station, efficient working of all station equipment including AFC system, lifts and escalators, revenue collection, crowd management and operations of train control system from Station Control Room. The Train Operator is responsible for driving the train in accordance with the Train Control system, troubleshooting failures in the train when required and manual operations of the train (in degraded mode) in case of any failure. On joining the organization, Station Controllers/Train Operators, are given a common foundation training of one month, consisting of Orientation, First Aid, Fire Fighting, Security, Rules & Procedures, followed by respective System Training. The Station Controllers are given training on Station Management, Signalling, Telecom, Automatic Fare Collection, Soft Skills, Customer Care, Communication Skill & Spoken English, Rules & Procedures, Failure Management, Disaster Preparedness etc. The Train Operators are given training on Rolling Stock, driving skills & Trouble shooting of failures, Rules & Procedures, Signalling, Telecom, Route learning/ Test Track /Simulator Driving, etc.
Customer Relations Assistant Customer Relations Assistants performs duty at Customer Care Centre. They are responsible for dealing with commuters including ticketing, disseminating passenger information, customer service, arranging assistance for passengers with disabilities, attending customer grievances, assisting station controller in handling abnormal situations such as crowd management, station evacuation etc. On joining the organization, Customer Relations Assistants are given a common foundation training of one month, consisting of Orientation, First Aid, Fire Fighting, Security, Rules & Procedures, followed by role specific training like Customer Care, Communication Skill & Spoken English, Soft Skills, Station Management, Telecom, Automatic Fare Collection, Rules & Procedures, Failure Management, Disaster Preparedness etc.
Junior Engineer & Maintainers (Electrical / Electronics / Mechanical / Civil) JEs/Maintainers are responsible for providing preventive and corrective maintenance for various systems and passenger amenities with the aim to ensure smooth operation of train services as per schedule and passenger comfort. These staff are also trained in failure management for minimizing down time during train service disruptions. On joining the organization, Junior Engineers/Maintainers are given a common foundation training of one month, consisting of Orientation, First Aid, Fire Fighting, Security, Rules & Procedures, followed by professional system training in respective wings i.e. Rolling Stock, Signaling, Telecom & Automatic Fare Collection System, Traction, E&M, Civil, Track etc.
Traffic Controllers Traffic Controllers perform duty in Operations Control Centre (OCC). They are responsible for safe operation of revenue trains in accordance with the timetable, display and announcement of train information and emergency announcements to passengers, traffic regulation, failure management, engineer’s possession management etc. On joining OCC, traffic controllers are given customized training in OCC duties in addition to the fact that they are already trained in the duties of Station Controllers/Train Operators.

B. Refresher Training

The existing employees are trained to refresh and enhance their knowledge which keeps them abreast with latest updates in the technology, systems and processes. Duration of refresher training varies as per job profile.

C. Reshuffling Training

The organization emphasizes on multi skilling concept which requires staff reshuffling from one job to the other after a definite period of time. Reshuffling training is imparted to the existing employees who are to be assigned with different responsibilities.

D. Training on Promotion

This training is imparted to the promoted employees in order to prepare them to assume higher responsibilities.

E. Special Training

Customized Training is imparted to the trainees on special subjects/topics such as Disaster Preparedness, First Aid, Customer Care, Soft Skills, Sign Language, Spoken English, Accessibility and Sustainable Development Goals etc.